We offer refunds for services purchased within 30 days of payment under certain conditions. To request a refund, please contact us within 30 days of payment with your order number and reason for the request. Refunds will only be issued if the service was not provided as described or not completed / processed at the time of request. Please note that we do not offer refunds for digital products or services that have already been accessed or used and that have already been processed on your behalf. We also do not offer refunds for customized services that have been created specifically for you.
If a refund is approved, the amount will be credited back to the original payment method used for the purchase. Please allow up to 15 business days for the refund to be processed and for the funds to appear in your account. We cannot offer refunds after the 30-day period has passed or if the filing / permit has been processed / completed or used. If you have any further questions about our refund policy, please don't hesitate to contact us.
If you request to cancel an order before the service has been provided, you may be entitled to a partial refund, on a case by case, if the process has already started. However, if the service has already been provided at the time of the request, no refund will be given. If we reach out for missing or incorrect information that was not provided during the placement of the order, and more than 30 days have passed, no refund will be issued. We are unable to adjust or cancel orders once the service has been initiated/processed. If an order is cancelled or disputed after payment has been placed, the customer will be required to reimburse us for all fees incurred during the service preparation and handling process, including the original quoted cost and sale tax.
In the event of a pricing or description error on our website, we reserve the right to cancel or refuse orders placed for services at the incorrect price. If your account has been charged for a purchase and the order is then cancelled, we will issue a credit to the card in the amount of the incorrect price.
Due to the volume of requests during peak season, if a refund request is submitted but it was not received / viewed by FMCA and the order is processed as originally requested, no refund shall be issued as services and payments were rendered.
If a BOC-3 / Processing Agent filing has been disputed, refunded or cancelled, Customer agrees that FMCA will no longer be the agent for the Customer. Any legal documents or notices sent to FMCA with regards to the Customer or their businesses shall be rejected. If any legal documents are emailed or automatically forwarded to FMCA, then FMCA shall issue a refusal or return to sender. In the event that FMCA cannot refuse, reject or return to sender any of the paperwork that is received for the Customer, then FMCA shall discard, burn or shred all documents without notice to customer. In the event that FMCA is requested by the FMCSA or the US Department of Transportation to provide a copy of the BOC-3 documents for an audit conducted on the Customer, FMCA will refuse and reject. It is the Customer’s responsibility to find a new BOC-3 agent to satisfy all requirements.
Customer agrees that no "chargebacks" will be issued prior to making contact with us to settle any disputes. We require written agreement to perform a "chargeback". If a chargeback is issued without prior written agreement, the customer will be subject to reimburse us for all fees incurred during the dispute process. Customer will not issue a chargeback if they are unhappy with the service so long as the service has been provided and the customer’s filing / permit is on file with the FMCSA, US Department of Transportation or the state for their company or USDOT Number. We reserve the right to pursue legal action if necessary to recover any fees owed if chargebacks are filed. If you have any disputes or concerns about your purchase, please contact us before issuing a chargeback.
The Customer has the right to cancel any Order within thirty (30) days of placing the Order if the Order has not been processed / completed or if the Order is not currently in review or processing. Upon FMCA Filings’s fulfillment and completion of an Order for services, FMCA Filings will email the Customer confirmation of the completed filing. FMCA Filings notes that completed times may vary from when the filing was completed to when the customer receives a completion email as FMCA cannot guarantee email deliverability or speed and customer may reach out to FMCA for the exact time and date of when the filing was completed, submitted or placed in review. There will be no refunds issued for cancellations after FMCA Filings has completed the filing or permit. Provided FMCA Filings has not completed the Order, the Order is not in review or processing and the Customer cancels within thirty (30) days of placing the Order, payment will be refunded within fifteen business days of receiving a written cancellation notice. To cancel an Order, the Customer must provide a notice of cancellation by email to FMCA Filings at orders@fmcafilings.com by 11:59pm EST of the 30th day after placing the Order.
Please contact FMCA Filings by email at orders@fmcafilings.com with any questions or concerns.